#Privacy policy

Last updated: October 13, 2026

This document is also available in Spanish. For users located in Latin America, the Spanish version prevails if the two differ; for everyone else, the English version prevails.

The privacy of your data — and it is your data, not ours! — is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will.

This policy applies to all products built and maintained by Netlandish Inc. including AnyHow, HelpYouFindMe, LinkTaco and Ponch.

#What we collect and why

Our guiding principle is to collect only what we need. Here's what that means in practice:

#Identity & access

When you sign up for a Netlandish product, we typically ask for identifying information such as your name, email address, and maybe a company name. That's just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We sometimes also give you the option to add a profile picture that displays in our products, but we do not normally look at or access that picture. We'll never sell your personal info to third parties, and we won't use your name or company in marketing statements without your permission either.

#Billing information

When you pay for a Netlandish product, we ask for your credit card and billing address. That's so we can charge you for service, calculate taxes due, and send you invoices. Your credit card is passed directly to our payment processor and doesn't ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and as-of billing address, for account history, invoicing, and billing support. We store your billing address to calculate any sales tax due in the United States or VAT in the EU, to detect fraudulent credit card transactions, and to print on your invoices.

#Geolocation data

We log all access to all accounts by full IP address so that we can always verify no unauthorized access has happened. We keep this login data for as long as your product account is active.

We also log full IP addresses used to sign up a product account. We keep this record forever because they are used to mitigate spammy signups.

Web analytics data — described further in the Website Interactions section — are also tied temporarily to IP addresses to assist with troubleshooting cases. We blind all web analytics data after 30 days.

#Website interactions

When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. We sometimes track specific link clicks to help inform some design decisions. These web analytics data are tied to your IP address and user account if applicable and you are signed into our Services. We blind all of these individual identifiers after 30 days.

#Anti-bot assessments

We use CAPTCHA services across our applications to mitigate brute force logins and as a means of spam protection. We have a legitimate interest in protecting our apps and the broader Internet community from credential stuffing attacks and spam. When you log into your accounts and fill specific forms, the CAPTCHA service evaluates various information (e.g IP address, how long the visitor has been on the app, mouse movements) to check whether the data is possibly filled out by an automated program instead of a human. We retain these data via our subprocessor forever because they are used for anti-spam mitigation.

#Cookies and Do Not Track

We do use persistent first-party cookies to store certain preferences, make it easier for you to use our applications, and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org.

At this time, our sites and applications do not respond to Do Not Track beacons sent by browser plugins.

#Voluntary correspondence

When you write Netlandish with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.

We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.

#Information we do not collect

We don't collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.

We also do not collect any biometric data. You are given the option to add a picture to your user profile, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.

#How we approach mobile app permissions

We currently do not have any mobile apps for our Services. However for HelpYouFindMe we do have mobile integration using the Telegram secure messaging service. There are no special permissions required to integrate your HelpYouFindMe account with Telegram but you do need to provide permissions for certain features when using Telegram. For example, if you want to send your location to HelpYouFindMe using Telegram then you will need to grant the Telegram application permission to access your location.

#When we access or share your information

Our default practice is to not access your information. The only times we'll ever access or share your info are:

To provide products or services you've requested. We do use some third-party services to run our applications and only to the extent necessary process some or all of your personal information via these third parties. You can view the list of third-party services we use for our products. Having subprocessors means we are using technology to access your data. No Netlandish human looks at your data for these purposes unless an error occurs that stops an automated process from working and requires manual intervention to fix. These are rare cases and when they happen, we look for root cause solutions as much as possible to avoid them from reoccurring. We also use some other processors for other business functions, which you can view: Company processors.

To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.

To investigate, prevent, or take action regarding restricted uses. Accessing a customer's account when investigating potential abuse is a measure of last resort. We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process. If we do discover you are using our products for a restricted purpose, we will report the incident to the appropriate authorities.

When required under applicable law.

Netlandish, Inc. is a US company and all data infrastructure are located in the US.

• If US law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring we share data, we have to comply. Otherwise, we flat-out reject requests from local and federal law enforcement when they seek data. And unless we're legally prevented from it, we'll always inform you when such requests are made. In the event a government authority outside the US approaches Netlandish with a request, our default stance is to refuse unless the US government compels us to comply through procedures outlined in a mutual legal assistance treaty or agreement. We have never received a National Security Letter or Foreign Intelligence Surveillance Act (FISA) order.
• Similarly, if Netlandish receives a request to preserve data, we refuse unless compelled by either the US Federal Stored Communications Act, 18 U.S.C. Section 2703(f) or a properly served US subpoena for civil matters. In both of these situations, we have to comply. In these situations, we notify affected customers as soon as possible unless we are legally prohibited from doing so. We do not share preserved data unless absolutely required under the Stored Communications Act or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we destroy any preserved copies we made of customer data once the preservation period lapses.
• If we get an informal request from any person, organization, or entity, we do not assist. If you are an account owner who wants to export data from their accounts, you can do so directly by submitting a request directly.
• If we are audited by a tax authority, we may be required to share billing-related information. If that happens, we only share the bare minimum needed such as billing addresses and tax exemption information.

Finally, if Netlandish, Inc. is acquired by or merged with another company — we don't plan on that, but if it happens — we'll notify you well before any info about you is transferred and becomes subject to a different privacy policy.

#Your rights with respect to your information

At Netlandish, we apply the same data rights to all customers, regardless of their location. Currently some of the most privacy-forward regulations in place are the European Union's General Data Protection Regulation ("GDPR") and California Consumer Privacy Act ("CCPA") in the US. Netlandish recognizes all of the rights granted in these regulations, except as limited by applicable law. These rights include:

• Right to Know. You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.
• Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
• Right to Correction. You have the right to request correction of your personal information.
• Right to Erasure / "To be Forgotten". This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers. Fulfillment of some data deletion requests may prevent you from using Netlandish services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
• Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority. To identify your specific authority or find out more about this right, EU individuals should go to https://edpb.europa.eu/about-edpb/board/members_en.
• Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information. (Again: we never have and never will sell your personal data.)
• Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
• Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
• Right to not be subject to Automated Decision-Making. You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
• Right to Non-Discrimination. This right stems from the CCPA. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights (such as the right "to be forgotten") may, by virtue of your exercising those rights, prevent you from using our Services.

Many of these rights can be exercised by signing in and directly updating your account information.

If you have questions about exercising these rights or need assistance, please contact us at hello@netlandish.com or at Netlandish, Inc., 5200 Clark Ave, #832, Lakewood, CA 90714 USA. For requests to delete personal information or know what personal information has been collected, we will first verify your identity using a combination of at least two pieces of information already collected including your user email address. If an authorized agent is corresponding on your behalf, we will first need written consent with a signature from the account holder before proceeding.

If you are in the EU, you can identify your specific authority to file a complaint or find out more about GDPR, at https://edpb.europa.eu/about-edpb/board/members_en.

#How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.

For products except HelpYouFindMe, most data are not encrypted while they live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest. For more information about how we keep your information secure, please review our security overview.

With HelpYouFindMe, the security overview still applies and we've gone even further by encrypting the private data in your, the user's, web-browser. All private data is encrypted on your computer before it is ever sent to Netlandish servers. Your private data is protected by your own encryption key that you set and are responsible for safe guarding.

#What happens when you delete data in your product accounts

In many of our applications, we give you the option to trash data. Anything you trash on your product accounts while they are active will be kept in an accessible trash can for up to 30 days (it varies a little by product). After that, the trashed data are no longer accessible via the application and are deleted from our active servers within the next 30 days. We also have some backups of our application databases, which are kept for up to another 30 days. In total, when you trash things in our applications, they are purged within 90 days from all of our systems and logs. Retrieving data for a single account from a backup is cost-prohibitive and unduly burdensome so if you change your mind you'll need to do so before your data are deleted from our active servers.

We also delete your data after an account is cancelled. In this case, there is no period of data being kept in an accessible trash can so your data are purged within 60 days. This applies both for cases when an account owner directly cancels and for auto-cancelled accounts. Please refer to our Cancellation policy for more details.

#Location of site and data

Our products and other web properties are operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

#When transferring personal data from the EU

The GDPR requires that any data transferred out of the EU must be treated with the same level of protection that the EU privacy laws grant. The privacy laws of the United States generally do not meet that requirement. That is why Netlandish offers its customers a data processing addendum and signs the GDPR Standard Contractual Clauses with each of our subprocessors. See our Privacy Regulations reference for more details.

There are also a few ad-hoc cases where EU personal data may be transferred to the US related to Netlandish, Inc. operations. For instance, if someone in the EU comments on our company blog or a customer participates in one of our infrequent surveys or someone applies to one of our open positions or buys swag on our company shop. Such transfers are only occasional and transferred under the Article 49(1)(b) derogation under GDPR.

#Users in Mexico: privacy notice

This section, together with the rest of this privacy policy, is our privacy notice (aviso de privacidad) for individuals in Mexico under the Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, "LFPDPPP").

#Who is responsible for your data

Netlandish, Inc., 5200 Clark Ave, #832, Lakewood, CA 90714 USA, is responsible for the processing of your personal data. You can contact us about anything in this notice at hello@netlandish.com.

#Personal data we process

• Identification and contact data: name, email address, company name and, if you choose to add one, a profile picture.
• Billing data: billing address, the last 4 digits of your card and payment records. Full card numbers go directly to our payment processor and never through our servers.
• Technical and usage data: IP addresses, browser and operating system, pages visited and cookies, as described above.
• Correspondence: messages you send us and any survey or interview responses you volunteer.
• Content you store in our products.

We do not ask for sensitive personal data (datos personales sensibles), such as data about your health, religious beliefs, ethnic origin, sexual orientation or biometric data. Please do not include it in the content you send us.

#Why we use your data

Primary purposes, which are necessary to provide the Services you've requested:

• creating and managing your account;
• providing, maintaining and supporting the Services;
• billing, invoicing and calculating taxes;
• answering your questions and support requests;
• protecting the Services and our customers from fraud, abuse, spam and unauthorized access; and
• complying with our legal obligations.

Secondary purposes, which are not necessary to provide the Services:

• statistical analysis of how our websites and Services are used, to improve them and test new designs; and
• customer surveys and interviews, which we only conduct with your consent.

If you don't want your data used for the secondary purposes, email us at hello@netlandish.com at any time. Saying no won't affect your use of the Services. We never use your data for advertising and never sell it.

#Who we share your data with

Your data are stored in the United States. We use service providers (our subprocessors) that process data only on our behalf and under our instructions. Under the LFPDPPP these are remissions (remisiones), which do not require your consent.

We only transfer personal data to third parties without your consent where Mexican law allows it, such as when required by law or by a competent authority, as described above in "When we access or share your information". If Netlandish is acquired by or merged with another company, we'll notify you before any transfer and ask for your consent where the law requires it.

#Your ARCO rights

You have the right to Access your personal data, Rectify it if it is inaccurate or incomplete, Cancel it (have it deleted) and Oppose its use for specific purposes. Together these are known as "ARCO rights". You can also revoke your consent to the processing of your data and ask us to limit its use or disclosure.

You can do much of this yourself by signing in and updating or deleting your account. Otherwise, email hello@netlandish.com with the subject "ARCO rights" and include:

• your name and your account's email address, so we can reply to you;
• a document that proves your identity or, if someone is acting on your behalf, proof of their authority to represent you;
• a clear description of the personal data and the right you want to exercise; and
• for rectification requests, the corrections you want made and any supporting documents.

We'll respond within 20 business days of receiving a complete request. If the request is granted, we'll put it into effect within 15 business days of our response. Exercising your ARCO rights is free. Revoking consent for, or cancelling, data we need to provide the Services may require closing your account.

#Cookies and similar technologies

Our websites and applications use first-party cookies to keep you signed in, remember your preferences and support in-house analytics. Through them we collect data such as your IP address, browser and operating system, the pages you visit and the site that referred you. We do not use advertising cookies. You can disable or delete cookies in your browser settings, although some features may stop working if you do.

#Changes to this notice

We'll publish any change to this notice on this page and update the "Last updated" date above. We also announce significant changes on our company blog.

#Complaints

If you believe your personal data rights have been violated, you can file a complaint with Mexico's data protection authority, currently the Secretaría Anticorrupción y Buen Gobierno.

#Changes & questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. You can view a history of the changes to our policies on our code forge. Whenever we make a significant change to our policies, we will also announce them on our company blog.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at hello@netlandish.com and we'll be happy to answer them!